Which? stated that in a survey of almost 1,000 adults, the low-cost airline came in “by far” worst.
Participants in the study answered questions about eight aspects of airline customer service, such as finding a contact number easily, waiting time for a response, and handling difficulties effectively.
Wizz Air obtained a +13 net satisfaction rating. A fifth of those polled claimed the carrier never responded to their email, and more than half indicated they had at least one issue with the carrier’s customer service.
Ten percent reported that after waiting in line for a while, their call was disconnected.It follows the company’s recent ranking as the worst airline for flight delays in the United Kingdom for the third consecutive year, based on a study of data from the Civil Aviation Authority (CAA).
Ryanair scored +28 in the Which? poll conducted in May, making it the second-worst airline for customer care.
