Customers of PrettyLittleThing (PLT), a fast-fashion retailer, are taking issue with the company after their accounts were cancelled due to the frequency of returns.
According to an email obtained by the news, customers were notified on Friday that their accounts had been reviewed and closed, meaning they would not be able to place any more orders.
Some impacted parties have criticized the new policy on social media, saying they have only returned one item this year and that they would return fewer if the company was more consistent in the sizing of its apparel offerings.
PLT did not answer the news request for a comment right away.
The Boohoo Group-owned online store faced criticism earlier this month when it discontinued its free returns policy.
A PLT client referred to the most recent change as a “joke” and stated that returns would not be required if the clothing’s quality and sizing weren’t “awful”.
“You don’t have a physical store, [of course] people will return things,” they wrote in a post on X.
Another person commented that even though they had not visited the company in three months, they had gotten an email informing them that their account was being cancelled.
