In an attempt to provide a clear picture of the success and failure of the Fujitsu-developed computer program, an investigation of the Post Office’s Horizon accounting software and the related prosecution of 700 sub-postmasters for theft and false accounting are currently underway.
In the past year, “some form of issue” was reported by 92% of sub-postmasters running Post Offices using Horizon.
Out of those who reported encountering unexplained inconsistencies, 57% reported having missing transactions and 19% reported unexplained transactions.
After resolving those differences, dissatisfaction was higher (48%) than satisfaction (19%).
Five years have passed since the Post Office issued an apology to victims who were mistakenly informed they owed money to the company. Numerous suffered from homelessness, health issues, mounting debt, and even took their own lives.
But the unhappiness went beyond Horizon problems.
According to the poll, just 15% of participants had gotten a complete copy of their contract outlining their duties and responsibilities from the Post Office. More over half thought the conditions of their contract were unjust, and one in three thought they were extremely unfair.
The majority also claimed that the Post Office was not a nice place to work, professionally managed, reliable, or learning from the past.
