ISLAMABAD: The Consumer Service Manual, 2021 has been revised by the National Electric Power Regulatory Authority (Nepra), which has also placed limitations on power companies’ ability to accept multiple installment payments for electricity bills.
Due to new laws that Nepra passed, consumers are no longer able to pay their electricity bills in numerous installments.
The regulations were altered by the power regulating authority, allowing power users to conveniently pay their bills.
According to the announcement, payments for power bills in installments would only be accepted once a year, and there would be no markup on the first installment paid by the deadline.
Additionally, it noted that requests for an extension of the due date must be made prior to the deadline; otherwise, buyers will be charged a 14% markup on subsequent instalments.
It has been mandated that electricity distribution firms, sometimes known as discos, create computerized bills when they accept installment payments and late fees.
To help the people affected by inflation, the interim government discussed in August of last year allowing power consumers to pay their bills in installments.
The idea to let customers with bills up to 400 units pay for their electricity in installments over a period of six months was considered by the interim government.
