The Consumer Service Manual, 2021 has been modified by the National Electric Power Regulatory Authority (Nepra), which has also placed limitations on power companies’ ability to accept multiple installment payments for electricity bills.
Due to new laws that Nepra passed, consumers are no longer able to pay their electricity bills in numerous installments.
The regulations were altered by the power regulating authority, allowing power users to conveniently pay their bills.
The announcement stated that installment payments for power bills would only be accepted once a year and that there would be no interest charged on the first installment that was paid by the due date.
Customers who request an extension of the due date will be charged a 14% markup on any additional installments.
It has been mandated that electricity distribution firms, sometimes known as discos, create computerized bills when they accept installment payments and late fees.
To help the people affected by inflation, the interim government discussed in August of last year allowing power consumers to pay their bills in installments.
The idea to let customers with bills up to 400 units pay for their electricity in installments over a period of six months was considered by the interim government.
The International Monetary Fund’s (IMF) stringent requirements for granting loans to Pakistan also contributed to the harsher regulations for the power industry and the skyrocketing prices of electricity.
