Furthermore, “no organization should be beyond constructive criticism,” said Rebecca Hilsenrath.
The legislative and health service ombudsman, Ms. Hilsenrath, looks into complaints against public agencies, government departments, and the National Health Service (NHS) in England.
She has provided testimony to the newly formed government’s review of the National Health Service (NHS), which is being led by Professor Lord Ara Darzi.
Wes Streeting, the health secretary, has deemed the National Health Service (NHS) “broken” and is proposing reforms to address the issue.
The Sunday Telegraph quoted Ms. Hilsenrath as saying, “I’ve heard an argument that applauding the NHS during this.
since no organization should be immune to constructive criticism or be allowed to become a national religion.
The Ombudsman said she applauded the NHS during the epidemic in an interview with News.
However, she noted that she had heard from someone in the NHS who claimed that “hatred and deification are both profoundly unhelpful” and that because of the severity of the consequences when things go wrong, people typically fall into one extreme or the other.
According to statistics, in 2023–2024, the Ombudsman received 27,479 complaints regarding the NHS in England; around 66% of these complaints were at least partially upheld.
