In 2023, just 24% of respondents reported being pleased with the health service, with the primary causes of discontent being limited access to general practitioners and lengthy hospital wait times.
Customer satisfaction with every service, from dentistry to A&E, is at or close to historic lows. Only 13% of respondents were satisfied with social care, which was even worse.
52% of respondents said that the NHS should make it easier to make doctor appointments, and 51% said that recruiting more staff was one of its top priorities.
Improving A&E and planned surgery wait times came in close second, with 47% and 45% of respondents choosing these options, respectively.
Most importantly, though, is that support for the NHS’s basic tenets—that it should be free at the point of need, accessible to all, and mostly financed by taxation—has not wavered.
This suggests that the public wants the NHS to continue operating under its current paradigm and does not want it to alter, according to a research analyzing
