Over the weekend, a few clients received an email informing them that their “frequently high return rate” had been identified.
If these clients retain less than £40 worth of merchandise, £3.95 will now be subtracted from their refund.
Asos stated that “nothing’s changed” for the majority of its customers, although it has not stated what defines a high return rate.
The firm informed the news, “We’re making this change so that we can continue to offer free returns to all of our customers.”
“For a select group of UK clients whose purchasing patterns make providing them with unconditional.
Customers who join up for Asos Premier, according to the firm, will receive free returns if they save at least £15 off their order.
Earlier this year, Asos customers in France, Germany, and the US were able to begin using the threshold for free returns.
