Amazon Launches AI Health Tool for One Medical Members
Amazon has introduced a new AI health assistant called Health AI for members of its primary care chain, One Medical. The tool joins similar services from OpenAI and Anthropic.
Personalized Health Guidance
Health AI uses large language models from Amazon’s Bedrock service. It answers questions and provides advice based on a member’s medical records, lab results, and medications. It can also help manage medications and schedule appointments with One Medical providers.
The tool pulls information from licensed data, proprietary sources, expert-reviewed knowledge, and sometimes publicly available data. Amazon stresses that Health AI does not replace a doctor or provide diagnoses. It follows clinical protocols to identify when a patient should see a provider in person.
Privacy and Testing
Conversations with Health AI aren’t added to a patient’s medical records. Amazon began testing the tool with a limited group of One Medical members last spring before this wider rollout.
How Health AI Compares
Other AI health assistants, like OpenAI’s ChatGPT Health and Anthropic’s Claude for Healthcare, require users to upload medical records. Amazon says Health AI is easier because it doesn’t need uploads or external apps. Neil Lindsay, SVP of Amazon Health Services, said the tool “knows your health story, can act on requests, and keeps your trusted providers in the lead.”
Amazon’s Growing Health Care Presence
Amazon has been expanding in healthcare for years. It acquired One Medical for $3.9 billion in 2023 and previously bought PillPack, an online pharmacy, in 2018. In 2020, it launched Amazon Pharmacy.
Health AI may direct users to One Medical or Amazon Pharmacy services when helpful. However, personal health information isn’t used to advertise other Amazon products.
