The situation is still unresolved despite the immigration director general’s attempts to handle it, which have included actions against mafia elements and the arrest of staff members and agents.
As a result of the non-functional server, long lines at the passport office have become the norm for citizens who travel from far-off places. Many people are concerned about not being able to access passport services, especially those who urgently need their passports for several reasons.
Twelve agents and three staff members have been detained for accepting excessive compensation.
Many applicants in Lahore have reported delays of up to four months in acquiring their passport, despite efforts to speed up the process, such as paying urgent fees, not working in their favor.
The lack of lamination paper and printing capability, among other technical problems, has made the delays much more severe for regular passport applicants.
Citizens are discouraged since, in spite of official assurances, they are still unsure about the status of their passport applications. The public is not to be informed about the passport delivery delay by any mechanism that has been developed.
