Unionized Starbucks employees at 65 US locations have launched a strike, demanding better pay, improved staffing, and the resolution of hundreds of unfair labor practice complaints. The walkout comes after contract negotiations broke down earlier this year, with both sides at an impasse over critical economic issues.
The Starbucks Workers United union, formed four years ago, has successfully won union elections at over 600 stores—about 5% of company-owned locations in the US. More than 1,000 baristas in 40+ cities are participating in the unfair labor practice strike, coinciding with Starbucks’ Red Cup Day, a major holiday sales event. The union has warned the strike could spread if no agreement is reached.
Striking barista Dachi Spoltore from Pittsburgh emphasized the stakes: “Jobs, our livelihoods, our economic security—this might be a game to Starbucks, but this isn’t a game for us.” The union is urging customers to support fair treatment by refusing to buy coffee until a contract is signed.
While the walkout affects a small fraction of stores, it comes as Starbucks navigates high prices, growing competition, consumer boycotts, and leadership changes. CEO Brian Niccol, who joined last year, has implemented his “Back to Starbucks” turnaround strategy, which includes reintroducing comfortable seating, enforcing a stricter dress code, and banning non-customers from using store bathrooms. Starbucks has also pledged over $500 million to enhance staffing and training.
Despite these efforts, sales growth in the US remains flat, though global stores saw a 1% increase last quarter—the first in nearly two years. Union baristas argue that new initiatives, like writing on cups and using ceramic mugs, have increased workloads without addressing staffing shortages.
Rami Saied, a Brooklyn barista, highlighted the strain of understaffing, noting long shifts with minimal help, leading to delayed orders and “back-breaking work.” Shift supervisor Kaari Harsila, also from Brooklyn, said restrictive policies, like denying water and bathroom access to non-paying customers, have added stress to their work environment.
Workers insist that a fair contract must address wages, scheduling, and staffing to ensure they earn a livable wage and are treated with dignity.
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