Travelers are being alerted to an increase in frauds that employ fictitious social media profiles to pose as airlines.
Every major UK airline has bogus profiles on X, formerly known as Twitter, which are frequently used to deceive users into disclosing personal information, according to consumer advocacy Which?
It was further stated that X takes too long to delete problematic accounts.
The social media network warned that users who create fake accounts could have their access to its “misleading and deceptive identities policy” permanently shut off.
It had earlier claimed to Which? that it had removed every single false account that the consumer advocacy group had found.
According to Which?, the scam typically occurs when an irate passenger tries to get in touch with an airline to try and resolve an issue.
It claimed that con artists search social media for these kinds of encounters by frequently employing bots, a kind of automated software.
In the hopes that the client will not realize they are being contacted by a phony account, they then reply to the inquiry or complaint. Almost instantly, the researcher received responses from two phony accounts.
“They both apologized for the inconvenience, said they had ‘already escalated this matter to the relevant department,’ and asked for a’reachable WhatsApp number for assistance’ via DM [direct message],” the statement read. “They used nearly identical language.”
