Adam, a Derbyshire reader of the Money blog, posed the following question: “I have a 2022 Range Rover Evoque (hybrid), which I have owned since it was brand new. It has driven 11,000 miles.” The automobile has gone to the Land Rover dealership six times for the same problem, which has not been fixed and renders it inoperable because the hybrid system refuses to activate. Because of the ‘known faults’ with Range Rovers being so easy to steal, their value has dropped to the point that I can’t sell it, and my insurance has increased.
We called The Complaints Resolver’s Scott Dixon to assist in deciphering what Adam can accomplish in this situation.
He claims that the Consumer Rights Act of 2015 is the foundation, outlining what products should be:
Appropriate for the job
As stated
Acceptable caliber
endure for a respectable amount of time
Depending on when you purchase an item, different policies apply. If an item is defective, you can return it within 30 days with no questions asked. Subsequently, Adam has a contract with the dealership, not Jaguar Land Rover, and it is their responsibility to demonstrate that the products were in good condition at the time of sale. This obligation may persist for a maximum of six months.
