“At the time, I was so enraged that I had to try something. It wrecked a few days of my vacation,” Neath, the father of two, Damian Lloyd, said to the news.
Ryanair claimed that Mr. Lloyd had “unchecked” his family and demanded that he recheck, a claim that Mr. Lloyd denied.
However, an impartial ombudsman made a decision that favored the airline…
Ryanair had “complied with their own terms and conditions,” according to AviationADR, an impartial airline dispute settlement program.
“The customer checked in online on June 21st, but they also checked out on July 22nd, according to information presented by the airline. It stated in its decision at the conclusion of last year that this is the reason the printed boarding permits were invalid and a new check-in was necessary.
