Michael O’Leary, the CEO of the low-cost carrier, stated that his organization was compelled to provide compensation totaling approximately £15 million as a result of the extensive disruption that occurred on the Monday of the August bank holiday.
An investigation revealed that a technological error made by the National Air Traffic Services (Nats) during the creation of a flight plan was the root cause of the meltdown.
The Civil Aviation Authority (CAA), a regulator, stated that engineers working from home and a “lack of planning” had also contributed to the turmoil.
A little over 300,000 people had cancellations, 95,000 had delays longer than three hours, and at least another 300,000 had delays.
